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Production time
Typical production time on Crystal
Awards and Glass Trophy Orders:
Project proofs - within 24 hours of order submission
Production Time: 3-5 business days for instock items and prior to the customer's
proof approval
Shipping: 1-5 days (Next Day Air, 2nd Day, 3 Days select and Standard Ground Methods
are available)
The time to complete your order may vary based on quantity and item availability.
We can also process RUSH orders based on product availability and the complexity
of the project.
Rush Orders
We will process RUSH orders (under 1 week turnaround) based on product availability
and the complexity of the project. A rush fee of $50-$75 may be applied to rush
orders.
Volume Discounts
Sportsline Trophies and Awards offers volume discounts on order of multiple IDENTICAL
items. Volume discounts are presented below the product quantity
box on the product description or are as followed.
10-15 items receive 5% discount.
16-20 items receive 10% discount.
For orders over 20 items, please contact us directly to discuss your discount
rate to be applied to your order.
Rush orders may not be eligible for volume discount in excess of 20 items.
Custom Made Products
Sportsline Trophies and Awards offers custom designed products. Customers can submit
their graphics design, product dimensions, and quantity required
to our graphical design team at sales@sportslinetrophies.com. Please
include your production deadlines and detailed specifications
along with your budget requirement to our graphical design team.
We will review your custom design requests are return production
estimates as soon as possible.
Gift Wrapping
We offer complimentary gift boxes on select items. Elegant gift wrapping is available,
please specify within your order if you choose to have your items gift wrapped.
Gift wrapping includes wrapping paper and a ribbon.
Artwork Requirements (Logos and Custom Designed Images)
We recommend submitting vector graphics so we can easily resize the graphics to
fit the engraving area of your product.
We accept the following types of digital media: Electronic images of resolution
600 dpi or higher will insure quality production. We can accept the following
formats: .AI,.EPS, CDR, and Tiff based file formats, Vector based graphics is
preferable.
Artwork that is not vector based or considered non-camera-ready in non-digital
format may require additional touch-up and reconstruction. Example: Black and
White 600 dpi Artwork printed on white paper. Our graphics designers can electronically
produce digital camera-ready art for an additional charge. Additional charges
may apply if non-camera or raster based images are submitted for engraving.
Set-up charges or custom artwork engraving
Set-up of standard text engraving up to 8 lines of text per item is FREE of charge.
Logo engraving with vector based images or images that do not require modification
is FREE
Set-up charges of $35-$75 may be applied to orders that require logo and custom
artwork modifications prior to engraving.
Proofs
To ensure customer satisfaction, we submit a proof to the customer on all orders
before submitting them to production. After the design is completed, and before
it is engraved, we email customers a visual sample of the project to be engraved
for approval. We will produce up to three complimentary graphical proofs per order.
All additional proofs, set-up, layout and personalization changes requested by
the customer will incur a $15.00 processing charge per proof. "We will
NOT proceed with engraving until the approval is received.
Colorfill
Colorfill is a technique of applying a special opaque paint on an etched area
of crystal or glass. Colorfill may be used for logos, custom graphics or text.
An image is first engraved by using a deep etching technique. Then engravers apply
translucent or opaque glass paints on the engraved surface. We do not offer an
exact or PMS (Pantone Matching System) color match. PMS color matching was introduced
in order to standardize printed ink colors. Screen printing inks are different
from glass and crystal paints used for colorfill. Therefore, PMS colors can not
be matched exactly for glass or crystal paints. We will try to approximate PMS
colors by blending basic glass color paints.
Colorfill or screen printed charges are based on a per item charge. We charge
up to $35 per item for 2 basic colors. We offer the following basic colors: gold,
silver, red, blue, black. Please note that colorfill or screen printed orders
may require an additional 2-3 days of production time. Not all graphics and logos
are suitable for colorfill. Our graphical designers will determine if colorfill
or screen printed logos or custom graphics can be applied.
Sample Production
We offer sample production on orders of 25 or more items. A sample is a finished
product that includes logo and personalization. Sample production time is 1-2
weeks and is charged a full price for production. We will credit 50% of the sample
charge towards an order of 25 or more identical items.
Blank Sample Request
A bland sample request is a merchandise purchase with deferred
payment. A full payment for sample merchandise will be charged
to the customer's account or credit card three weeks upon receipt
of the merchandise. The customer assumes full liability and
responsibility for the sample merchandise in transit and at
their location. If the sample merchandise is returned to Sportsline Trophies and Awards
within three weeks; in the original packaging and the original
condition (NEW), the customer's account or credit card will
not be billed. The customer is responsible for all shipping
and insurance charges incurred during shipping the sample item.
In the event the returned sample merchandise arrives damaged, the full amount
of the item cost will be billed to you account or credit card. The customer is
responsible for filing damage claims with the shipping carrier. Please email sales@sportslinetrophies.com
for a sample request form.
Minimum Orders
There is no minimum order requirement.
Payment Methods
We accept the following types of payments: Money Orders, Cashier's Checks, Corporate
Checks, and the following Credit Cards (Visa, MasterCard or American Express).
Visa, MasterCard or American Express
We do not recommend submitting your credit card information or credit card number
via email. You may call or fax your card information to us. When providing credit
card information, please include your order number, the type of credit card, card
number, expiration date and your full name and billing address as it appears on
the card. Information regarding your account number and expiration dates as well
as authorized signatures will be held strictly confidential.
When paying by credit card, you will be charged 100% of the amount stated on your
order upon final approval of the submitted proof.
Check Payments
A Returned Check Fee of $25.00 will be assessed for returned checkes or for non
sufficient funds. Products are shipped when the funds clear our bank. In the event
your order is time-sensitive, we strongly recommend using a credit card.
Purchase Orders and Net 30 Terms
We reserve the right to grant Net 30 payment terms. If granted such payment terms,
the customer agrees that a late fee of 1.5% per month (18% per annum) finance
charge may be assessed against all accounts with a past due balance. The customer
agrees to pay all reasonable attorney's fees and collection agency fees incurred
in the collection of any amount owed hereunder and not paid when due.
Credit Card Payment
We do not recommend submitting your credit card information via email, you can
call in or fax your card information to us. When providing credit card information,
please include your order number, the type of card, the card number, the expiration
date and your full name and billing address as it appears on the card. Information
regarding account number and expiration dates as well as authorized signatures
will be held entirely confidential. When paying by credit card, you will be charged
100% of the amount stated on your order upon approval. This secures the merchandise
and puts the order into production to be customized.
Please be sure to provide your exact billing address and telephone number--the
address and phone number your credit card company has on file for you. Incorrect
information may cause a delay in processing your order.
You can be confident that your personal and account information
is secure at Sportsline Trophies and Awards. We employ the latest technology in
128-bit encryption, rigorous password protections, and limits
the number of people who access to your information. We do this
to insure against unauthorized access to your personal information
and credit card number.
Purchase Orders
We accept purchase orders from accredited US companies and organizations. We reserve
the right to approve or deny purchase order terms. Please email sales@sportslinetrophies.com
to request purchase order terms approval.
Purchase orders must be submitted on our purchase order form. Your purchase
order form can only be accepted when accompanied by a unique PO number and the
signature of the officer authorizing the purchase. Purchase order terms must be
pre-approved by our sales representatives. We will extend 15-Day or 30-Day Net
payment terms on all faxed and electronic purchase orders. After 30 days, all
outstanding balances are subjected to a 1.5% financing charge per month.
Merchandise Exchange and Return
All sales and orders are final once approved by the customer. A proof delivered
to the customer for approval will eliminate error in production and insure quality
merchandise delivery. Please insure correct spelling and layout once you receive
this proof. There are no refunds once your order is in production. We may grant
refunds on a case by case basis to insure customer satisfaction.
If you have approved the artwork or graphical proof for your order, your order
is then submitted to production and your method of payment billed at this time.
"We do not bill your account or credit card until we have received your approval
for the proof submitted.
Pre-production cancellation
The customer is liable to pay the agreed upon price for any work that may have
been completed up to the pre-production time, if we are able to cancel your order.
These charges may include but are not limited to setup charges, artwork preparation
charges, shipping charges and restocking fees. The artwork set-up fee of $25.00
and restocking fees (up to 40% of the total order) will be charged if the order
is cancelled prior to production or proof approval.
Sportsline Trophies and Awards does not take financial responsibility for the incorrect
spelling of personalization text for orders pre approved by
the customer or customer's submitted proof. It is the customer's
responsibility to spell check and proof read all personalization
text prior to submitting your proof.
We strongly encourage our customers to carefully review the proofs before
the product is permanently engraved. Your satisfaction is very important to us
and we take pride in delivering quality, error free merchandise.
How much does shipping cost?
Shipping and handling is calculated by the dimensions of your products and varies
according to the weight and size of your order. The Total weight of your order
is calculated during the checkout process, you can choose from several shipping
options before finalizing your order. To calculate shipping charge, put items
you wish to purchase into your shopping cart, then by clicking on the checkout
button. You will be asked to enter your shipping information and zip code. Enter
the required information and your correct shipping zip code, you'll then be presented
with the type of shipping and the costs associated with each choice. Items can
be removed from the shopping cart by clicking on the "delete' button.
Freight Claims, and Breakage
Please note that UPS will not deliver to PO boxes, or APO/FPO addresses. Please
make sure that your shipping address is a physical address.
Before we ship your order, we will inspect each item for quality assurance. After
all products are thoroughly inspected, the order is carefully packaged and shipped
to the customer's address. All products become the customer's property at the
time they are accepted by the carrier. All goods are customized products with
the customer personalization and are not returnable.
We insure each package shipped for its original value. Please inspect the merchandise
upon receipt. Customers are responsible for filing damage claims within 3 business
days, in the event shipping carrier damages products in transit. We strongly advise
to retain original packaging, including boxes, cartons, all of the packing material
and the damaged items for carrier's inspection.
In the event of breakage, please place the damaged item back in the box. Do not
remove any padding material, peanuts or bubble wrap. Seal the box and keep it
at the location it was shipped to. Contact us as soon as possible. We will then
file a breakage claim with UPS. A UPS representative will contact you within 3
business days to pickup the damaged merchandise for inspection. We will issue
a replacement or credit as soon as the carriers verify the breakage.
Do you ship internationally?
We currently ship only within United States.
Our Privacy Policy
We respect our customer's right to privacy. Our order form requires users to enter
contact information and shipping information to allow us to complete the order.
The customer's contact information is used strictly to process orders. We DO NOT
make your contact information available to other companies or third party organizations.
Site Security (SSL encryption)
Before entering your order and credit card information, you will notice that your
browser will be directed to a secure SSL encryption "https:// form. This
is shown by a key or lock symbol on your browsers status bar in the bottom right
corner. This informs you that you are successfully transmitting information over
a secured (encrypted) connection to our servers over the internet. This technology
is known as SSL or (Secure Sockets Layer) is known to be a very safe means for
encrypting and transmitting data over the internet. We support full 128 bit encryption
security.
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